Unified Communications: Your questions answered

Curious about the benefits of UCaaS? We’ve got all the information you need

Communication is a staple of long term business success, whether between businesses and their clients, or between parties within the business itself. Technological advancements have made it easier than ever to make the most out of your business communications, and more and more UK organisations are investing in the benefits of UCaaS, or Unified Communications as a Service.

UCaaS allows you to optimise productivity by aligning all of your communication mediums and platforms under a single umbrella. It’s a service that can be fully tailored to the scale, industry and needs of your business, whether you have 10 employees or 1,000.

If you’re interested in UCaaS but want more information, you’re in the right place. We’re tackling some of the most common questions surrounding the service. Let’s take a look.

What is UCaaS?

Simply put, Unified Communications is when two or more communication services are integrated into a single interface. This allows businesses to smooth out communications across their operations, whether through video conferencing, instant messaging, email, telephone and more.

70% of companies in the UK are using between two and five different communication providers, which can make juggling your systems difficult. UCaaS is designed to put all of your services under one roof in order to promote seamless connectivity.

What does UCaaS involve?

UCaaS is an umbrella term for a range of different communication methods used within a business. As the service can be tailored to your specific needs, it can include as few or as many communication methods as are needed by your company.

Unified Communications cover a wide range of types of communication, including instant messaging, voicemail and telephone, directory, video teleconferencing, email, file sharing, mobility and more. This greatly improves the flexibility of your business operations, empowering you and your staff with the necessary tools to maximise productivity. UCaaS is suited to office-based, remote and hybrid business models alike.

What is VoIP?

VoIP stands for Voice over Internet Protocol and is a staple of most UCaaS models. It describes the process of making telephone calls over the Internet. It works by converting your voice into a digital signal that travels over the web. When you are contacting a regular phone number, the signal is converted to a regular telephone signal before it reaches the destination.

As older versions of telephone communications become less common, VoIP is fast becoming a staple of modern businesses, and of UCaaS models.

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