Swansea Learning Technology SupportService Desk

The Service Desk is the function that coordinates all calls in relation to incidents (faults), problems and requests for change. It also manages the database that contains all the assets (IT equipment) that are suppported by SLTS in primary and special schools.

The following forms are available from Swansea Learning Technology Support. When filled in, the data will be sent directly to the Service Desk.

Request for Change To be completed when there is a need to install new software or hardware , when cabling or wiring needs to be installed or moved and for updates to existing software
Incident Report To be completed to inform the Service Desk of a problem concerning hardware, network infrastructure or the internet and e-mail service.
Item(s) Write Off Request To be completed when items in your school need to be written off. This form must be accompanied by a Request for Change (RFC) form.

Briefing Notes

Briefing Note - Microsoft Office 2007 Compatibility Word Document
Briefing Note - Microsoft Windows Vista (updated July 2007) Word Document
Briefing Note - Anti Virus in schools Word Document
Briefing Note - E-Mail attachments Word Document
Briefing Note - Performance monitoring for Requests for Change Word Document
Briefing Note - Dell Battery Recall Word Document
Briefing Note - Express Card for Dell Laptops Word Document
Briefing Note - LCD Projector Lamp Recycling Word Document

Documents

Policies and Procedures (updated 2007) Word Document
Request For Change Notes Word Document
SLA Secondary (short) Word Document
SLA Secondary (full) Word Document
SLA Primary and Special Schools (short) Word Document
SLA Primary and Special Schools (full) Word Document

 
  Latest News
 


Date: 12th March, 2008

Briefing Note on Microsoft Office 2007 Compatibilty

Updated briefing note on Microsoft Windows Vista.

New Request for Change form online. See information note for RFCs in the Documents section.

Updated Policies and Procedures document.

New briefing notes on Express Cards for Dell Laptops and LCD Projector Lamp recycling.

New briefing note on the Dell Laptop Battery Recall

New briefing note on the introduction on Performance Monitoring for Requests for Change (RFCs).

New briefing note on e-mail with attachments.

Current Policies and Procedures document.

Incident Report form now online. Information sent directly to the Service Desk.

Item(s) Write-Off Request form now online. Information sent directly to the Service Desk.

Policies and Documents added.